Leadership is an act, as much as it is a role. While popular notions of leadership emphasise the position of CEO, politician or chairperson, our obsession with positional power clouds our capacity to notice and learn from many ordinary and extraordinary moments of leadership - and potential leadership.
Sadly, our reliance on the identified office of the leader, causes us to overlook important leadership opportunities that lie within reach for each of us.
In my view leaders are people who see a problem, a need or an opportunity and choose to speak and act in service of what they believe to be right.
At some point, as a leader or manager you will have to provide performance feedback, handle complaints and manage grievances. Mastering the ability to give difficult feedback and keep dialog constructive and open is essential.
When asked to train managers in complaint handling recently, I prepared by exploring what helps individuals to engage with feedback and complaints. I also reflected on a powerful personal experience, that helped me understand just how difficult staying open to feedback can be.
The Grit In The Oyster is an exploration of the challenges in organisational life that most of us find testing.
These challenges range from so-called negative experiences such as conflict, complaints, dealing with staffing issues or the spectre of failure, to more tantalising endeavours such as achieving our organisational vision or connecting deeply with our mission, bringing the best out in our staff and realising our own personal potential.